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OIT Help Desk:FAQs

Frequently asked questions

OIT Client Services Help Desk

 OIT Client Services Helpdesk will no longer provide walkup services. All OIT on-campus services will be by appointment only.  Please call the Help Desk at (757) 823-8678 to make the appointments.

First Time Student

If you are a new student and you do not know your NSU user name, temporary password or email address, follow these steps:

Go to

Click on ID Lookup

Enter your First Name, Last Name, and Student ID number

NSU Wireless

Wireless is available in most buildings. Students who have NSU accounts will be able to access NSUWIRELESS using the same username and password used to access MyNSU. This account is created when a student applies and is accepted to the university. Faculty and staff use the same username and password as used to access networked computers and email. Those newly employed have their accounts created as part of the new hire process.  WPA2 Enterprise is the technology used for accessing NSUWIRELESS and requires logging in.  Users can be confident that their communication is secure and safe from prying eyes or software. The first time one connects to NSUWIRELESS, they will be asked to enter their username and password. If the option to cache these is selected, the device will automatically login to NSUWIRELESS provided their account and password are in good standing. While connected to NSUWIRELESS, users can watch online TV and videos, listen to online music, surf the web, and do just about anything on the Internet. 

NSU Wifi Connection

Documentation related to general NSU WiFi connection


During one’s stay or visit to NSU, WiFi connectivity is available for Spartan guests/visitors (public).

Please see the attached file guide to Connecting to SPARTAN-GUEST


Connecting to SPARTAN-GUEST.pdf

Mon 5/24/21 3:57 PM